Frequently Asked Questions

Can I stay for one night?

We do not offer one night stays. We have a minimum of two night stays.

We have a minimum stay of four nights over Easter, and five nights over Christmas and New Year.

What time is check in/ check out?

Check in is after 3pm and check out is prior to 10am,  early check ins and late check outs can sometimes be arranged by talking to us. 

We ask you, unless prior arrangements have been made with us, to respect these times so that other guests are not disappointed.

Do we take deposits for reservations?

 

A deposit of 100% is required to secure your reservation if your reservation is less than 5 days.

A deposit of 50% is to be made  if your reservation is made 90 days plus prior to your stay and is 5 days or longer.

We do not take part payments of deposits.

 

Can you put holds on the beach houses until we decide to make a reservation?

Due to the popularity of our accommodation we are unable to put holds on them. We do take deposits of 50% for stays of 5 days or longer if the reservation is made over 90 days prior.

We do  not offer part payments of deposits.

Can we reduce the number of guests during a stay?

No - the original number of guests will be charged for the entire stay.

What vacancies do you have for the dates we want to stay?

Can I bring my dog?

As we are situated within a National Park, domestic animals are not permitted.

Do you have free Wi-Fi and cable TV?

We do not provide free Wi-Fi, however there is coverage in the area if you wish to bring your own devices.

We do not have cable TV - we are a complete getaway from anything urban and an entry into a coastal escape, we recommend that you disconnect to reconnect.

Do you have mobile coverage?

Yes we do have mobile coverage - all carriers.

Do you have air-con?

 Lands End and Harbour Hill villas both have split air-conditioning units.

Kudetah and Shangri La have ceiling fans and the villas have been designed to make the most of the natural summer breeze.

Denmark has an average daytime temperature of 25 degrees Celsius (approx.) in summer and 16 degrees Celsius (approx) in winter.

Do you provide fire wood?

Yes we do! We also provide some fire lighters and matches to start you off, but please be sure to stock up when you shop for your supplies!

Do you charge for children?

 As per our policy, children under the age of two are free. Guests two years and older stay as per our listed rates.

Do we need to bring our own portacot/high chair?

For your convenience we provide complimentary use of cots and high chairs (based upon availability). Please notify us prior to arrival if you need one.

How far is it to walk to the beach?

It is a 1.5km walk by track or a 3km walk by road.

Do you provide linen?

Yes we provide linen and towels.  Please bring your own beach towels.

Do you have a coffee maker?

We don't, however we encourage you to bring yours with you if you can't live without it.

Are there bikes at the property?

No, however we encourage you to bring your own bikes.

Do you allow camping on the property?

There is no camping on the property allowed. Kudetah & Shangri-La cannot exceed 6 guests and Lands End & Harbour Hill cannot exceed 8 guests.

Campervans are also not permitted for use on the property, however we do have campervan parking available should you wish to spend a couple of nights out of your camper!

What if I want to cancel reservation?

  • Reservations cancelled prior to 90 days of arrival the 50% deposit is refunded in full.
  • Reservations cancelled between 90 and 30 days of arrival the full amount less a $50 Cancellation Fee is refunded.
  • Reservations cancelled within 30 days of arrival there is no refund. 
  • You are able to postpone your booking prior to 30 days of arrival. 
  • We recommend travel insurance to cover you in the case of an emergency, sickness or other mishap.
  • We request you to read our policies carefully and be respectful of them.